Refund policy

Refund Policy

We really, REALLY love beer so if you have received a product you believe is defective in any way, please send an email to orders@blackmansbrewery.com.au - We will get back to you and may ask you to return the product for further testing.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@blackmansbrewery.com.au Please note that returns will need to be sent to the following address: 

Blackmans Brewery 

29/8 Lewalan St, Grovedale VIC 3216

If your return is accepted, we’ll send you a return shipping confirmation. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at orders@blackmansbrewery.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@blackmansbrewery.com.au

Cancellations

If we accept your order, you agree that prior to delivery we may terminate the agreement to provide you with the products you ordered, in whole or in part. We may do this even if we have received payment from you or sent you a tax invoice.

Any such termination shall be by giving you such reasonable cancellation notice as we are able to provide via any of the addresses you have provided us during the registration process. The circumstances in which we may terminate include, but are not limited to:

• any of the ordered products subject of your order are not available;
• there was any error in the description of any products subject of your Order or their price as advertised by us;
• your order is in breach of these terms or any other relevant conditions, or is contrary to a person’s rights or to any law; or
• these Terms provide that we may not deliver the products subject of your Order.

You agree that you have no right to change or cancel an order, however we may (in our sole discretion) accept a request by you to cancel or change an order. If you wish to change or cancel your order, please contact us as soon as possible at orders@blackmansbrewery.com.au. If we agree to you changing or cancelling your order after it has been placed, we may do so subject to you providing proof of purchase, to the ordered products being in their original condition and packaging and to you agree to pay an amount we request on account of our reasonable costs of processing the change or cancellation.